PrivacyPolicy

imaju99 uses cookies and similar tracking technologies on the Platform to maintain session integrity, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used:

You may manage or withdraw consent for non-essential cookies through your browser settings or through the cookie preference centre accessible on the Platform. Disabling strictly necessary cookies will impair the functionality of the Platform. imaju99 does not use third-party advertising networks that track Members across unrelated websites.

imaju99 implements a comprehensive suite of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes, but is not limited to, the following controls:

• Encryption in transit: All data transmitted between your device and the imaju99 Platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all connections regardless of device or network.
• Encryption at rest: Sensitive Personal Data — including KYC documents, financial data, and authentication credentials — is encrypted at rest on our servers using AES-256 encryption.
• Access controls: Access to Personal Data is strictly limited on a need-to-know basis. Staff with access to sensitive data undergo background screening and are subject to binding confidentiality obligations.
• Two-factor authentication: imaju99 offers two-factor authentication (2FA) for all Member accounts and requires it for internal administrative access.
• Penetration testing and vulnerability management: The Platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: imaju99 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to the rights and freedoms of Members, imaju99 will notify affected individuals and relevant authorities within the timeframes required by applicable law.

imaju99 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following retention principles apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with any identified or identifiable individual. Where deletion is not immediately practicable (for example, in offline backup systems), the data is isolated from active processing until it can be securely erased.

imaju99 recognises and respects the rights of individuals over their Personal Data. Depending on applicable law and the circumstances of your particular request, you may have the following rights:

To exercise any of the above rights, please contact our support team via live chat on the Platform or by emailing [email protected]. imaju99 will respond to all verifiable requests within 30 days. In cases of complexity or high volume, this period may be extended by a further 60 days with notice provided to you. Identity verification will be required before any request is fulfilled to protect against fraudulent access requests.

As an online platform serving Members primarily in Malaysia, imaju99 may process and store Personal Data on servers located in jurisdictions outside Malaysia. Where such transfers occur, imaju99 ensures that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards. Safeguards may include:

• Transfers only to jurisdictions recognised as providing an adequate level of data protection by relevant regulatory bodies.
• Contractual data processing agreements with overseas service providers incorporating standard contractual clauses or equivalent protections.
• Technical measures such as end-to-end encryption of data transferred across borders.

If you have concerns about the international transfer of your Personal Data, please contact our support team for further information about the specific safeguards applicable to your data.

The imaju99 Platform is strictly intended for individuals aged 21 years and above. imaju99 does not knowingly collect, store, or process Personal Data belonging to individuals under the age of 21. Age verification is a mandatory component of the KYC process, and no account will be permitted to withdraw funds without confirmed age compliance.

If imaju99 becomes aware or has reasonable grounds to believe that a registered Member is under 21 years of age, we will immediately suspend the account, investigate the matter, and — if the concern is confirmed — close the account, return deposited funds net of any bonus credits, and securely delete the Personal Data of the underage individual to the extent permissible by law.

If you believe that a person under 21 has registered an account on imaju99, please contact our support team immediately at [email protected]. For guidance on protecting young people from gambling harm, please visit our Responsible Gambling page.

The imaju99 Platform integrates with third-party services to facilitate payments, identity verification, and platform analytics. These integrations are necessary to deliver the Services you have requested. imaju99 does not integrate third-party advertising technology that tracks Members across unrelated websites or applications.

Each third-party service provider engaged by imaju99 is subject to a data processing agreement requiring it to: process Personal Data only on imaju99's documented instructions; maintain appropriate technical and organisational security measures; refrain from engaging sub-processors without imaju99's prior written authorisation; and delete or return all Personal Data upon termination of the engagement.

While imaju99 applies due diligence in selecting and overseeing its service providers, we cannot accept responsibility for the independent privacy practices of third-party platforms that Members access voluntarily outside the imaju99 Platform. Members should review the privacy policies of any external services they choose to use.

imaju99 reserves the right to amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the Services we offer. The "Last Updated" date displayed at the top of this page will always indicate the date on which the most recent revision was made.

Where amendments are material — meaning they significantly affect your rights or how your data is processed — imaju99 will provide advance notice through the Platform, by email to the address registered on your Account, or through an in-platform notification, prior to the amendment taking effect. Non-material amendments (such as typographical corrections or clarifications that do not change the substance of the Policy) may be made without advance notice.

Continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with an amendment, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

For all privacy-related enquiries, requests to exercise your data subject rights, or concerns about how imaju99 handles your Personal Data, please contact us through the following channels:

• Live Chat: Available directly on the imaju99 Platform, 24 hours a day, 7 days a week. The fastest channel for urgent privacy matters and account-related concerns.
• Email: [email protected] — for formal data subject access requests, erasure requests, and written privacy complaints requiring documented responses.

imaju99's support team handles privacy enquiries from Members across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations. All enquiries submitted in English will receive a substantive response within 30 days for standard requests, or soner for urgent matters.

If you are not satisfied with imaju99's response to a privacy complaint, you may have the right to lodge a complaint with a relevant supervisory or data protection authority in the jurisdiction in which you are located.